Online Registration Required
All members must register for classes at www.mindbodyonline.com. All members must be signed into their classes prior to attending the class to guarantee their spot. Spaces are limited so the earlier you sign in the better!
Serenity will enforce a late policy for all scheduled classes and open studio. If class starts and you have not arrived for your scheduled class, members on the wait list will be given the available spots. Waitlisted members will recieve an email from Mindbody confirming they made the class. These emails are sent to the one provided by the client in their Mindbody account. Studio staff will lock the door 10 minutes after the scheduled class starts. Latecomers will not be allowed to attend their scheduled class and will be charged the late/ no show fee. Please have respect for fellow students and your instructors by attending classes on time.
CANCELLATION POLICy & Fees
Serenity must have an active credit card on file to cover any late/ no show fees that can occur. If the card can not be charged the fee then the members account may be restricted and they will need to contact the studio directly. Late/ no show fee is $20.00. NO EXCEPTIONS. All no show fees must be paid to contine use of membership.
Serenity has a 4-hour cancellation policy. You must cancel out of class via mindbody. A phone call, text message or email does not count for a cancelation. If you do not attend class or cancel within that 4-hour window before the start of your class this will result in a late/ no show fee. If you are on a class pack your class will be forefited. If you are on a membership contract you will be charged a late/no show fee of $20.00 to the card stored on file. NO EXCEPTIONS.
Canceling memberships requires 30 days notice to stop payment and must have fulfilled the first 3-months of membership.
Canceling memberships without 30 days notice will result in a $69 studio cancellation fee.
All memberships must be cancelled through the studio directly.
All transactions are non-refundable and non-transfereable.
Freezing Membership Account
Members can only freeze their accounts for the following reasons and must provide documentation to studio. (Injury, maternity or relocation)
CLASS CANCELLATIONS BY THE STUDIO
Members will only be notified via email. The studio or instructor is not responsible for outdated email addresses.
If we cancel any class and you were never notified, please contact the studio via email immediately.
Any instructor proven to be harassing or discriminating against any member or other staff members is subject to termination.
Any member proven to be harassing or discriminating against any member, instructor or other staff members of Serenity is subject to immediate member contract termination with absolutely no contract refunds or reimbursement if member is under studio contract.
REFUNDS & TRANSFERS
Class credits and memberships are also non-transferable due to membership liability policies.
CLASS WAIT LIST
When a spot opens up, you will receive an automatic email letting you know you have been added to the class.
Please continue to check your email up to one hour prior to class starting.
PHOTOS & FILMING
We absolutely respect the privacy of all our members and if you have an issue being filmed or photographed please notify an instructor.
CELL PHONE USE
Children and teens under 16 can schedule privates with the instructors.
We ask that all studio instructors, members, staff members and vendors use our studio restrooms/changing rooms to change clothes at all times due to security monitoring cameras.
Stealing (studio merchandise, cash, cell phones, iPods, iPads, jewelry, wallets, purses, from the lost and found, etc…) from members, other instructors, staff members and studio owners is absolutely prohibited at any time.
If you are still in a membership contract you will be liable for any early termination fees. If you have class credits those will be forfeited.
FOOD & BEVERAGES
Serenity will provide water bottles for $1.00
Serenity reserves the rights to refuse business to any member we deem necessary.
Serenity’s boutique will provide members with any fitness attire they will need to take classes at our studio.
Purchases can be made online or paid in cash only at the studio.